Job details

2nd Purser - Passenger - Luxury Cruise Line
  • Location: Worldwide, Cruise Ships / Offshore
  • Contract type: Permanent
  • Salary: Excellent Salary
Job Description:
• Role: Second Purser - Crew
• Company: A fabulous 5* Cruise liner
• Start Date: Soon...
• Cabin: Single cabin
• Itinerary: International
• Job Description: On request
• Contract: Approx 5 months onboard followed by 2 months’ vacation prior to new contract being offered
• Flights: Provided free!

POSITION SUMMARY / ESSENTIAL FUNCTIONS

Pro-active approach to problem solving;
Ensuring staff training, development and knowledge throughout concession outlets is maintained at optimum levels to facilitate the guests’ experience.
Inbound and outbound clearance of vessel, passenger visa requirements, maintaining port requirements files, pre arrival advise to port agents, manifest distribution and port telex;
Communication of Departure Manifests by email upon sailing from ports of call.
Compiling, and forwarding all Visitor Requests to Security and ports of call, as well as providing name for docking spots;
Updates Non Revenue File for Housekeeping, Hotel Controller and Night Auditor;
Sends Non Revenue Discounts to Internet Manager, Spa Manager & Boutique Manager, Assistant Purser
Prepares Kosher Wine Amenities Request for onboard Sabbath Services
Coordinates sending of Safety Letters with Assistant Pursers
Charging Concessionaires for Office Supplies Consumption
Prepares Port Authorities Requisition
Updating monthly POB (Passengers on Board) Documents;
Updated Voyage Report Daily
Compiling and ensuring all Material Landing Manifests are completed accurately and forwarded in a timely manner to relevant port authorities;
Preparation of various files for new cruises, assisting Executive Concierge with embarkation duties and ensuring front desk is prepared for embarkation;
Prepares and balances amenities;
Prepares and distributes Special advise list;
Collects and sends all courier packages to head office;
Coordinates Purser on Duty Schedule
Prepares EOC Filing
New cruise preparation after Chief Purser loads cruise form NVS – addition of guest entertainers, cancellation of back to backs;
Weekly Audit front desk cash floats;
Controls credit card authorizations and referrals and communication with guests on corrective action;
Supervise sending of declined credit card letters an open balance cash letters sent by Assistant Purser and monitors all reports.
Responding to Company Accounting on past guest account queries;
Facilitate the training of Front Desk Staff in financial aspects of the operation;
Coach and support Assistant Purser in daily operation and where requested will facilitate additional training of Assistant Pursers for progression;
Trains, coaches and leads crew to consistently superior levels of performance;
Communicates standards of performance to employees;
Ensures adherence to the company defined appraisal system;
Creates and maintains a positive work environment;
Monitor the practical application of the Company's policy, procedures and instructions.
Participate in crew and passenger safety drills according to instructions from ship’s command;


EDUCATION

Microsoft Office Suite, Fidelio Cruise, Micros Fidelio Point of Sale
Hospitality Background required;
Travel industry and previous shipboard experience required;
Experience in crew operations preferred;
Understanding of the highest level of service;
Excellent administrative skills;


REQUIRED ABILITIES / PHYSICAL REQUIREMENTS

Excellent communication skills.
Respect for all co-workers and guests
Pride in your work by creating positive energy, excitement and fun
Outgoing personality, open minded and flexible
Able to work 7 days a week

If this is the right role for you, please apply ASAP

Kind regards,

Taryn Creasey




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